All customers must be in possession of a valid driving licence and meet the DVLA eyesight and medical requirements.
The customer must be punctual for their lesson time, the Instructor will wait approximately 10 minutes at the nominated pick up point, if after 10 minutes the customer has not arrived or made contact, the lesson will be cancelled and the cost of that lesson will need be paid in full.
At least 48hrs notice of cancellation of any lesson must be given otherwise the cost of that lesson will be payable in full by the customer. This is at discretion of the Instructor.
The Instructor reserves the right to terminate lessons in the event that a customer which is deemed unfit to drive for any reason including ill health or being under the influence of alcohol or drugs.
You may be refused entry into the vehicle if you are wearing soiled or muddy clothing including shoes.
When a customer has not made any contact with Chapman's Driving School, no refund is payable where a period of 6 months or more has lapsed since your last lesson. This is at discretion by the instructor.
Any block bookings or advance payments made will be refunded with the deduction of any spent tuition hours, these will charged at the standard rate. A £15.00 administration fee will be charged and deducted from the total amount.
You cannot sell or transfer lessons which have been purchased in your name to any other person.